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Cybercrimes and Bank Performance: A Study of Financial Technology Literacy Interventions in Cross River State

DOI : https://doi.org/10.36349/easjehl.2025.v08i10.006
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Cybercrime has emerged as a pervasive and escalating challenge in Nigeria's banking industry, driven by the nation's increasing reliance on digital technologies. This study addressed critical gaps in understanding how cybercrimes impact bank performance, while also exploring the moderating roles of financial technology literacy interventions. The specific objective of this study is aimed to investigate the roles of financial technology (fin-tech) literacy interventions. The situational crime control theory was adopted. A descriptive survey research design was utilized, and the study's target population included bank employees and customers in Cross River State. The Godden formula for determining sample size in an infinite population was used in deriving a sample size of 384 respondents. Data were collected through questionnaire administered via personal contact, online methods (Google docs), and research assistants. Quantitative data were analyzed using SPSS Version 29. Descriptive statistics, correlation analyses, and Generalized Linear Model Multivariate Regression Analysis were employed to test the study hypotheses. The study revealed that financial technology literacy interventions, demonstrated a moderating effect reducing the negative impact of cybercrime on bank performance. Based on these findings, several recommendations were proposed. Financial institutions should prioritize cyber security measures and invest in financial technology literacy programmes for both employees and customers. Additionally, fostering collaborations with fin-tech companies can provide access to cutting-edge cyber security technologies and expertise.

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Professor Thomas Count Dracula, MD, PhD

Distinguished Professor of Haematology Head — Experimental, Historical & Sensory Haematology Vlad the Impaler University, Wolf’s Lane, Wooden Stakes Grove 666, Transylvania.

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