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Driving Employee Performance through Quality of Work Life and OCB: A Job Satisfaction Perspective

DOI : https://doi.org/10.36344/ccijemms.2026.v08i04.003

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The purpose of this study is to analyze the influence of Quality of Work Life (QWL) and Organizational Citizenship Behavior (OCB) on Employee Performance, with Job Satisfaction serving as a mediating variable. This research was conducted at PG Kebon Agung Malang, a sugar factory operating in a high-pressure manufacturing environment. The research population comprised 65 employees in the fabrication division, with the sample selected using a census/saturation sampling technique where all population members were included. This type of research is quantitative explanatory. Primary data were obtained from a questionnaire using a Likert scale and analyzed using Path Analysis and the PROCESS macro by Hayes via SPSS software. The results of the study prove that OCB has a significant direct effect on Employee Performance, while QWL does not directly impact Employee Performance. Importantly, Job Satisfaction plays a full mediation role in the relationship between QWL and Employee Performance, and a partial mediation role between OCB and Employee Performance.

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