Latest Articles
Original Research Article
ABSTRACT
University business incubators serve as a key tool in fostering new entrepreneurs who are creative, competitive, and focused on economic sustainability. These incubators offer resources, guidance, financial support, and networking opportunities that enhance the entrepreneurial environment. This study aims to address this gap by proposing a sustainable marketing strategy to enhance consumer loyalty among business incubator tenants at private universities in Banten Province based on emotional value, purchase intention, and satisfaction. This investigative study employs qualitative patterns to illustrate a sustainable marketing method as a conceptual framework. Three stages utilize data analysis techniques, consisting of the design stage, the intelligent stage, and the selection stage. The outcomes from this review reveal that the first step in constructing a research model related to private university business incubators, emphasizing customer loyalty and sustainable marketing tactics, entails dividing it into several smaller models. These models can subsequently be assessed using statistical software like IBM SPSS AMOS, LISREL, etc., chosen according to the ultimate sample size for the preferred method of analysis. Based on the results from the goodness-of-fit evaluation in this study, multiple recommendations can be proposed. These suggestions may act as references for threshold values in assessment models, streamlining quicker decision-making, such as analyzing Chi-Square (X2) and RMSEA score results to determine whether to conduct a re-specification test or to interpret goodness-of-fit criteria in support of an alternative hypothesis.
Original Research Article
ABSTRACT
This study examined organizational competitiveness and performance of deposit money banks in Enugu Metropolis, Nigeria. The study sought to assess the effect of service quality on customer satisfaction, determine how innovation affected productivity, and determine the effect of cost competitiveness on market share. The study opted for a survey design. Findings revealed that service quality, innovation and cost competitiveness respectively had positive effects on customer satisfaction, productivity, and market share. The study affirmed that banks that prioritize service quality, innovation, and strategic alignment consistently achieve superior financial performance, competitive advantage and robust market positioning. Thus, the study proposed that banks need to invest in continuous service improvement, digital transformation, and strategic planning to enhance competitive advantage and overall performance.
Original Research Article
ABSTRACT
This study investigates the effectiveness of tax reforms on government revenue mobilization in Nigeria between 2000 and 2025. Using a qualitative research approach, the study adopts content analysis to examine policy documents, Finance Acts, Nigeria Tax Administration Bills, reports from the Federal Inland Revenue Service (FIRS), Central Bank of Nigeria (CBN) statistical bulletins, and relevant scholarly articles. The study focuses on identifying patterns, trends, and outcomes of tax reforms in policy, administrative, and technological dimensions. The analysis reveals that tax reforms have positively influenced government revenue mobilization, particularly when policy changes were complemented by administrative efficiency and technological interventions, such as electronic filing and digital payment systems. Policy reforms, including VAT adjustments and corporate tax amendments, provided the legal framework for revenue collection, but their effectiveness was limited in the absence of institutional capacity, enforcement mechanisms, and taxpayer compliance. Administrative reforms, including the consolidation of revenue agencies, capacity building of tax officials, and improved inter-agency coordination, contributed significantly to reducing revenue leakages and improving compliance rates. Technological reforms, particularly digitalization of tax systems, enhanced efficiency, accuracy, and accountability, while promoting transparency and trust between taxpayers and government authorities. The study further establishes that multidimensional reforms integrating policy, administration, and technology have a stronger impact on revenue mobilization than isolated reforms. The findings recommended that continuous policy updates, capacity building, digital integration, and effective taxpayer engagement are crucial for sustaining revenue growth and ensuring fiscal stability in Nigeria. The study provides policy implications for the Nigerian government, emphasizing the need for
Original Research Article
ABSTRACT
The purpose of this study is to analyze the influence of Service Quality and Brand Image on Customer Loyalty through Customer Satisfaction as a mediating variable. This study was conducted at Superindo Supermarket in Malang City, specifically the Raya Langsep and Bendungan Sutami branches. The research population was registered members of Superindo, with a sample of 151 respondents selected using the Simple Random Sampling method. This type of research is quantitative explanatory. Primary data were obtained from a questionnaire using a Likert scale and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results of the study prove that Service Quality has a significant direct effect on Customer Loyalty. However, Brand Image does not directly impact Customer Loyalty. Importantly, Customer Satisfaction plays a full mediation role in the relationship between Brand Image and Customer Loyalty, and a partial mediation role between Service Quality and Customer Loyalty.
ABSTRACT
The importance of international trade as a source of revenue for households, businesses, and countries is indisputable, but the critical role of financial institutions in enabling and expanding international trade through financing, risk management, and regulatory support is often overlooked. Hence, this paper investigated the role of financial institutions in international trade, providing a lucid and holistic overview of how these institutions undergird global commerce. It adopted a doctrinal-library-based methodology, drawing on peer-reviewed and grey literature, as well as relevant statistics. The paper outlined the categories of financial institutions: commercial banks, export credit agencies, multilateral development banks, and international financial institutions. It examined their involvement in international trade and the instruments and mechanisms they employ for trade financing. The paper further examined the risk management and regulatory compliance roles undertaken by financial institutions. It unbiasedly assesses the impact of financial institutions on global commerce, noting strides such as expanding SMEs’ access to finance and the digitization of financial services, but challenges remain. In conclusion, the paper recommends harmonizing trade standards to achieve greater equity and strengthening institutional collaboration, among other measures.
Original Research Article
ABSTRACT
The paper investigated the nexus between job design and employee work outcomes as well as the mediating roles of employee commitment and job satisfaction of Deposit Money Banks in Enugu Metropolis The study adopted quantitative survey design and this allowed for the collection of data from a large number of respondents. The population of the study was 386 employees from Deposit Money Banks. The sample size was determined using Yamane sample size determination formula and a sample of 201 employees was selected through a stratified sampling procedure. Data were collected, using a structured questionnaire designed on a 5-point Likert scale. The validity of the data collection instrument was determined through content validity approach. The data collected were analysed through the application of one step process approach of Patial Least Square Structural Equation Modelling (PLS-SEM) with the aid of Smart PLS software 4.1.2 version. The results demonstrated that job rotation has a positive significant effect on employee commitment (β= 0.268, t= 9.25, P< 0.05). There was a positive significant relationship between job enrichment and job satisfaction. (β = 0.342 t= 9.71, P< 0.05), There was a negative but significant relationship between job satisfaction and employee productivity ( β= -0.060 t= 3.734, P< 0.05), In terms of the indirect relationships, employee commitment mediated the relationship between job rotation and employee productivity (β= -0.159, t= 6.390, P <0.05) and job satisfaction mediated the relationship between job enrichment and employee productivity (β= 0.405, t= 8.409, P <0.05). We recommended that the approaches of job design should be executed to foster job satisfaction, employee commitment, employee productivity and motivation of workers in Deposit Money Banks in Nigeria.
Original Research Article
ABSTRACT
The level of educational achievement is a critical determinant of both individual and societal progress; however, it remains profoundly influenced by social inequality and exclusion. Exclusion in educational attainment refers to the unequal distribution of educational opportunities and outcomes across social groups. This study explores how factors such as caste and geographic location create disparities in access to educational opportunities and academic outcomes. Based on the primary data collected from the forward and backward regions of Karnataka, the study emphasizes how caste interacts to influence educational opportunities. The findings reveal persistent disparities in educational attainment among marginalized communities, particularly Scheduled Castes (SCs) and Scheduled Tribes (STs). By analyzing empirical evidence, the paper highlights the need for inclusive policies and interventions that address structural inequalities and promote equity in education